What is an Initial Disclosure Document?

The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA require us to provide you with a document called an 'Initial Disclosure Document'. This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us and what to do if you have a complaint.

Who regulates us?

We are authorised and regulated by the Financial Conduct Authority for credit brokerage. Our FCA number is 966196. You can check this on the FCA's website www.fca.gov.uk/register or by contacting the FCA on 0300 500 8082.

Treating customers fairly

Alloa Road Motors is committed to ensuring that the FCA principle of treating customers fairly (TCF) is applied in all areas of our day-to-day business activities. We aim to ensure that the TCF principle is embedded and rooted in everything that we do. This principle underpins how we operate and function as a business.

Which service will we provide you with?

We offer a non-advised service, meaning we cannot give you advice or a recommendation on products. But in assessing your application we will ask you for information to enable us to identify your needs and present a selection of products relevant to your requirements. You will then need to make your own choice about how to proceed. You will receive the pre-contract credit information which will detail the Terms & Conditions of the product you have chosen and advise you about any other fees and interest relating to the product.

What products do we offer?

We offer a limited number of finance products from a selected panel of lenders. Customers can view these products on our website https://www.alloaroadmotors.co.uk/ or through talking with a member of staff in our showroom. We would advise you to consider your options and decide if they meet your requirements. Alloa Road Motors is a credit intermediary, not a financial advisory service nor a lender.

What will you have to pay us for our services?

We do not charge a fee for the introduction to the finance provider.

Commission Disclosure

We will typically receive a commission payment from the finance provider if you decide to enter into an agreement with them. The amount of commission can be made available to you upon request over the phone and/or in writing.

Suitability and Affordability

We aim to support and tailor our service appropriately to those customers who may be particularly vulnerable due to their current circumstances or recent life events. If you have a disability, physical or mental health condition, feel vulnerable due to a change in personal circumstances, or just need extra support please let us know and we will do our best to help you. You should make sure you have sufficient time and support to assess the information given to you and ensure the funding option offered is suitable for you and meets your requirements. If you are unsure, please don't hesitate to ask us for further explanations, help and support.

It is important that you only enter into an agreement if you can comfortably afford the repayments. You should assess the monthly payments you are required to make throughout the term of the agreement and ensure you can meet these and other current obligations without suffering undue hardship. If you are aware of any changes in your life or your household circumstances that may affect your ability to maintain your loan repayments, please make us aware. Your credit rating could be adversely affected if you do not make payments when due which could make it harder or more expensive for you to access finance facilities in the future.

What to do if you have a complaint

If you wish to make a complaint, the first step is for us to understand your complaint. You can contact us by:

  • Phone: 01259 720512
  • Post: Alloa Road Motors, 7-11 Alloa Road, Clackmannan, Clackmannanshire, FK10 4HG
  • Email: sales@alloaroadmotors.co.uk

Please provide your name and a contact number where we can reach you between the hours of 09:00–17:00 Monday to Friday.

We will promptly acknowledge your complaint in writing, investigate your complaint and endeavour to send you a final response within 8 weeks of receipt of the complaint. If we are unable to provide you with a final response within this time, we will send you an update. If you are not happy with our response, and you are an eligible complainant, you can escalate your complaint to the Financial Ombudsman. You must do so within six months of the date of the final response letter. You can contact them:

  • By phone: 0800 023 4567
  • By post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
  • By email: complaint.info@financial-ombudsman.org.uk

What our customers say about us

Our Reviews

On Tuesday I picked up my Volvo XC40 from Richard, while the car was in excellent condition, there were a couple of minor matters that Richard pointed out to me, and that minor points would be rectified on our agreed pickup date, which they were. Two hour round trip for me to Richards business, a worth while trip, no pressure sales pitch, the whole purchase experience was a pleasant one, I would not hesitate to recommend Alloa Road Motors to family and friends.
— Terry H
I would highly recommend Richard for his friendly manner and excellent customer service. When a fault occurred with a sensor on the car I purchased, he went out of his way to resolve the issue with minimum inconvenience to myself. The problem is now fixed and I have been very happy with my new car.
— Alison Stewrat
Great service. Communication was top notch and very helpful all the way. Couldn’t recommend enough.
— Calim Alexander
Just bought Volvo V40 from Richard. Service was exceptional and would not hesitate to recommend this garage. Presentation of every car on his forecourt is a credit to him. Friendliest service is guaranteed.
— May Roberts
After some vigourous interrogating by telephone and email, we travelled from Yorkshire to view a Mercedes GLE. We found Richard to be very knowledgeable with a wealth of experience in the car trade. The car was exactly as described.. .perfect ! He also made sure it had a full Mercedes main dealer service immediately prior to our trip. It was a pleasure meeting Richard and after lots of serious questions and friendly banter, we purchased the car & drove back on the same day. We've enjoyed the car for just over 3months now & all is still perfect. Highly recommend, very happy to support a smaller business & we'd definitely buy from Richard again. Thank you.
— Julie Rhodes
Got our car a couple of days ago and couldn't be happier. Absolute gentleman to deal with , no hard sell or pushy sales jargon. Answered all questions/ queries without hesitation and helped us with everything involved in process. Will definitely be going back for next car. In my opinion A* service highly recommended.
— Sean Howie
Great company to work with. Pleasure to deal with.
— James McMartin
Great service, very honest and helpful car sales, highly recommend 👍
— Paul Wilkins
We need more garage owners like this guy! Top bloke who takes time with customers and is very helpful. He held my car for me for a number of weeks with no rush or hesitation. Would definitely buy from again and I would consider him a friend now. 5 stars ⭐️
— Stewart
Very friendly experience with no high pressure sales techniques. Very knowledgeable owner talked us through the available cars in our interest range.
— Arron Uytendhal (Scotland Reviewer)
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